Happy Healthy Care
Frequently Asked Questions
Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't answered completely, call Happy Healthy Care. We'd be glad to speak with you about your specific family situation.
Happy Healthy Care is dedicated to bring tailor-made comfort to the participants, so that they can cope with their everyday challenges. We provide them the reliable, professional and friendly care for the peace of mind. We customise the care according to the desires of our clients so they can take happy steps towards independence and we can fulfil our promise for the Finest Care.
We have a 24 hour phone number 0413 149 625 available for any emergencies after hours.
Incoming calls are answered promptly. We have a minimum response time of 2 hours to an enquiry on a 24-hour basis. Under most circumstances we can get a nurse or carer to the home within a 5 hour window depending on urgency and geographical location.
- Every carer is a Happy Healthy Care employee. That means they are all covered by our insurance and must meet our quality standards.
- To help ensure the safety and wellbeing of our clients, we perform a criminal history background clearance and then cover each carer with public liability, professional indemnity and work cover insurance.
- We offer internal, online and on the job training to our staff.
- All staff must hold a current National Police Certificate, First Aid and CPR Certification and Comprehensive Car Insurance.
- Nursing Staff must hold Nursing Registration with AHPRA and hold their own Professional Indemnity Insurance.
Happy Healthy Care is a fee for service model. That means that our clients pay for our services out of their own pockets. Our fees depend on the level of care received and the skill set required by the carer.
Under normal circumstances only one carer is allocated to a client for delivery of the services. his is to ensure that when a carer is away there are other carers that our cilents are familiar with.
The team from Happy Healthy Care Services practice Covid 19 advice and have been trained in infection control methods to ensure our clients safety.
Simply get in touch with us via our contact page to get started.
